Job Description

Who We Are:
Envo Drive Systems is an innovative engineering and design company specializing in high-quality and top-performing, yet reasonably priced electrical mobility solutions such as Ebikes. We make e-vehicles for recreational enthusiasts, urban and business commuters, and family cyclists.

From humble beginnings, we have pushed through and come far since our inception in 2015. Envo is now an established business with an ambitious vision and five-star customer reviews, headquartered in Vancouver, Canada.

We are seeking a full-time Technical Product Manager/Service Manager to join our team. If you enjoy working in a collaborative environment, have a passion for innovation and mobility, experience in electro-mechanical systems, and are looking to be a part of a growing and dynamic team, this might be the role for you!

At Envo, you are constantly encouraged to learn and grow and given lots of opportunities to push the boundaries of your expertise. You will also work on cool, environmentally friendly products, and showcase their technical aspects to customers and businesses.

What You Will Do:
As Technical Product/Service Lead, you’ll be the operations lead for our Service Center at our main location in the Vancouver/Burnaby area. This role will work on our technical products, whether they are Ebikes, or Electrical Conversion Kits, or other innovative solutions we continuously work on. It includes assembling, installation, and quality assurance and control for safety before delivery.

You’ll train your team or go through training with your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, and take an active lead in ensuring the right solutions/products are built and delivered to your customers.

If you like to problem solve, work with customers to solve their repairs and installation issues on bikes, motors, controllers, conversion kits, and specially if you are comfortable with creating video guides for every new product, we want you!

Day-to-Day Activities:

• Supervise the work of electrical and mechanical technicians and other assigned personnel for timely implementation of planned activities, installation, and repairs work orders for each product, in the workshop or through Remote Video call
• Perform duties peculiar to and normally required in the trade of electric motors, controllers, bicycles, following recognized procedures and techniques for such work
• Perform other related duties as assigned by the engineering manager during the design, prototype, installation, and improvement of each technical product
• Ability to create instruction and procedures (Document and Video Guides) for each technical product (Not to be Camera Shy!)
• Fault finding and wiring checking with knowledge of electric motors, Controllers, LCDs, programming, and similar systems, such as in Electric Bicycles; Test wiring connections with test equipment like volt/ohmmeters and oscilloscopes
• Provide training to junior technical staff, dealers, or individual customers for assembly, repairs, and replacement
• Assist in inventory management of materials, such as bike accessories, tools, spare parts, and other materials as needed
• Ensure a safe and healthy work environment for the technicians, increase equipment availability to meet the needs of Operations, with proper care and maintaining of all technical assets, as well organization and cleanliness of the workshop
• Should be able to handle the workshop effectively with a focus on improvements and knowledge of modern concepts of maintenance
• Maintain records and prepare reports on repairs completed or on units requiring future special service, as well as tools

Physical Requirements and Special Demands:

• Required standing or sitting for several hours straight at a time
• Frequently bend and twist throughout the day
• Occasionally lift over 40lbs

What You Bring:

• Technician Diploma in Electrical and Electronics Engineering or Mechanical & Electrical Engineering background
• Equivalent plus 4/5 years’ experience as a Senior Electro-Mechanic with experience as Team Leader / Workshop Supervisor
• Comprehensive experience as bicycle mechanics, and/or electric bikes
• Good knowledge of workshop equipment, parts interpretation, and electrical/mechanical inventory
• Prior experience working in a service department or customer-facing role
• High level of competence in oral and written communication, with computer/smartphone literacy for supervising customer ticketing systems
• A positive and friendly attitude and motivation to help every customer find what they need, with the ability to work in a fast-paced environment
• A passion for bikes, micro-mobility, tech, and for reducing the environmental impact of the transportation industry
• Previous experience with electric bikes or scooters is a plus!
• Proactive approach to staying up to date on industry changes and trends

While we sincerely appreciate every application, only candidates selected for an interview will be contacted. Envo Drive Systems is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, sexual orientation, gender, age. If you need assistance or accommodation due to a disability, please let us know so we can help you.

GO Green, Ride Clean, Get Lean

Reference ID: Reference ID: TC-Sr-PRD-02
Expected start date: 2020-11-02
Job Types: Full-time, Part-time, Internship, Permanent
Salary: $22.00-$25.00 per hour

COVID-19 considerations: Our employees will be checking in every morning to ensure they are healthy; All our visitors are by appointment, and one by one. Masks are mandatory, in the office, store, and workshop, specially when keeping prescribed physical distance is not possible.

Job Description

Who We Are:
ENVO Drive Systems is an innovative engineering and design company specializing in high-quality and top-performing, yet reasonably priced electrical mobility solutions such as Ebikes. We make e-vehicles for recreational enthusiasts, urban and business commuters, and family cyclists.

From humble beginnings, we have pushed through and come far since our inception in 2015. ENVO is now an established business with an ambitious vision and five-star customer reviews, headquartered in Burnaby, Canada.

We are seeking a full-time R&D and Design Engineer to join our team. If you enjoy working in a collaborative environment, have a passion for innovation and mobility, experience in electro-mechanical systems, and are looking to be a part of a growing and dynamic team, this might be the role for you!

At ENVO, you are constantly encouraged to learn and grow and given lots of opportunities to push the boundaries of your expertise. You will also work on cool, environmentally friendly products, and showcase their technical aspects to customers and businesses.

What will you do?

• Responsible for all technical aspects of E-Vehicle product development (Managing each Project)
• Lead and control multiple technical R&D projects, to consistently and reliably deliver solutions within budget and tight timelines
• Interface with various internal departments, ensuring effective communication, bringing clarity to project deliverables and schedules; identifying uncertainties and mitigates risk
• Participate in design reviews, technical co-ordination meetings, and in-house product development process
• Manage internal documentation, including reports, standard drawings, and design guidelines
• Use design software to simulate and solve complex technical problems
• Mechanical design tools, 3D modeling, Solid Works/Inventor
• Technical documents provision, User manuals
• and installation
• Technical writing/Perfect English skills
• Tutorial video blogs creation
• Technical customer service capabilities

What will you need to succeed?

• Bachelor’s or Master’s Degree in Engineering, or Applied Science, preferably Electrical – Mechanical Engineering
• Excellent knowledge in FEM (Finite Element Method) software such as Ansys or STAR-CCM+
• Experience in E-Vehicle products design such is an asset
• Experience with 3D modeling CAD software (Inventor, SolidWorks, Creo, AutoCAD) is an asset
• Advanced project management experiences and skills. PMP is an asset
• Ability to deal with a dynamic and rapidly changing environment
• Proficient in Microsoft Office (Outlook, Word, and Excel).
• Excellent problem-solving skills

Day-to-Day Activities:

• Lead the work of electrical and mechanical technicians and other assigned personnel (if needed) for timely implementation of planned activities, installation, and repairs work orders for each product, in the workshop or through Remote Video call
• Perform duties peculiar to and normally required in the trade of electric motors, controllers, bicycles, following recognized procedures and techniques for such work
• Perform other related duties as assigned by the engineering manager during the design, prototype, installation, and improvement of each technical product
• Ability to create instruction and procedures (Document and Video Guides) for each technical product (Not to be Camera Shy!)
• Fault finding and wiring checking with knowledge of electric motors, Controllers, LCDs, programming, and similar systems, such as in Electric Bicycles; Test wiring connections with test equipment like volt/ohmmeters and oscilloscopes
• Provide training to junior technical staff, dealers, or individual customers for assembly, repairs, and replacement
• Assist in inventory management of materials, such as bike accessories, tools, spare parts, and other materials as needed
• Ensure a safe and healthy work environment for the technicians, increase equipment availability to meet the needs of Operations, with proper care and maintaining of all technical assets, as well organization and cleanliness of the workshop
• Should be able to handle the workshop effectively with a focus on improvements and knowledge of modern concepts of maintenance
• Maintain records and prepare reports on repairs completed or on units requiring future special service, as well as tools
• Physical Requirements and Special Demands:
• Required standing or sitting for several hours straight at a time
• Frequently bend and twist throughout the day
• Occasionally lift over 40 lbs

What You Bring:

• Technician Diploma in Electrical and Electronics Engineering or Mechanical & Electrical Engineering background
• Equivalent plus 4/5 years’ experience as a Senior Electro-Mechanic with experience as Team Leader / Workshop Supervisor
• Comprehensive experience as bicycle mechanics, and/or electric bikes
• Good knowledge of workshop equipment, parts interpretation, and electrical/mechanical inventory
• Prior experience working in a service department or customer-facing role
• High level of competence in oral and written communication, with computer/smartphone literacy for supervising customer ticketing systems
• A positive and friendly attitude and motivation to help every customer find what they need, with the ability to work in a fast-paced environment
• A passion for bikes, micro-mobility, tech, and for reducing the environmental impact of the transportation industry
• Previous experience with electric bikes or scooters is a plus!
• Proactive approach to staying up to date on industry changes and trends

While we sincerely appreciate every application, only candidates selected for an interview will be contacted. ENVO Drive Systems is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, sexual orientation, gender, or age. If you need assistance or accommodation due to a disability, please contact us.

Go Green, Ride Clean, Get Lean

Job Types: Full-time, Part-time

COVID-19 considerations: Our employees will be checking in every morning to ensure they are healthy; All our visitors are by appointment, and one by one. Masks are mandatory, in the office, store, and workshop, especially when keeping a prescribed physical distance is not possible

Job Description

Who We Are:

Envo Drive Systems is an innovative engineering and design company specializing in high-quality and top-performing, yet reasonably priced electrical mobility solutions such as Ebikes. We make e-vehicles for recreational enthusiasts, urban and business commuters, and family cyclists.

We are seeking a full-time Office & Store Administrator to join our team. If you enjoy working in a collaborative environment, have a passion for innovation and mobility this could be a good fit for you. At Envo, you are constantly encouraged to learn and grow and given lots of opportunities to push the boundaries of your expertise. You will also work on cool, environmentally friendly products, and showcase their technical aspects to customers and businesses.

What You Will Do:

Are you a self-starter who enjoys working with people, managing day-to-day operations, collaborating with a team of professionals, and earning the trust of your colleagues?

If you are punctual, responsible, dedicated, organized, good with people and customer interactions (initial point of contact through Phone, Chat, Email, or Walk-ins), able to support several stakeholders, coordinating with vendors, and are excellent in administering a professional office affair, we want to hear from you!

If selected, you will manage a busy professional office, support sales team in retail space and online inquiries. While working together with our sales team, you’ll be the friendly face in the front store as you interact with our customers. Enjoy a competitive salary and benefits package as part of this position in addition to advancement opportunities within a constantly growing company.

Day-to-Day Activities:

• Welcome visitors and directing them to the relevant office/personnel
• Respond to telephone, email, chats, and website contact form inquiries from existing customers, prospective customers, internal teams, vendors and other constituents, in harmony with Sales team
• Create and process all office documentations and affairs for store, warehouse, and office operation related inquires
• Coordinate and manage appointments and meetings
• Efficiently plan for and effectively conduct all general administration activities
• Ensure all workplaces are in order, clean and organized, and are looked after, in a safe and efficient manner
• Collaborate with all internal teams and external contractors to manage all office, store, and warehouse maintenance requests
• Maintain general office files, including job files, vendor files, and other files related to the company’s operations, and supporting Human Resource department when needed, while practicing company operating policies
• Purchase office supplies, equipment, and furniture
• Collect, process, and distribute incoming mail as well as compose and send correspondence for other office staff
• Assist management and other staff to ensure compliance with applicable federal, state and local laws
• Perform other relevant duties when needed

What You Bring:

Required:

• High school diploma, GED or equivalent
• Three years of prior experience in managing an office or retail store environment
• Ability to use a desktop computer and office suite software packages
• Strong time management and organizational skills, and interpersonal skill with several stakeholders
• Availability to work weekends

Preferred:

• Bilingual in English and French

Why Working with Us:

• Competitive salary
• Performance-Based Commission
• Extended Health and Benefit Plan
• Friendly Environment

While we sincerely appreciate every application, only candidates selected for an interview will be contacted. Envo Drive Systems is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, sexual orientation, gender, or age. If you need assistance or accommodation due to a disability, please contact us.

GO Green, Ride Clean, Get Lean

Reference ID: GN-HR-OFA-01
Expected start date: ASAP

Job Description

Who We Are:
Envo Drive Systems is an innovative engineering and design company specializing in high-quality and top-performing, yet reasonably priced electrical mobility solutions such as Ebikes.

We are seeking a full-time Senior Sales Associate (Ecommerce & Store) to join our team. If you are a people person, enjoy working in a collaborative environment, have a passion for innovation and mobility, and are looking to be a part of a growing and dynamic team, this might be the role for you!
At Envo, you are constantly encouraged to learn and grow and given lots of opportunities to push the boundaries of your expertise. You will also work on cool, environmentally friendly products, and showcase their technical aspects to customers and businesses.

What You Will Do:

You are experienced in understanding potential customers’ needs and desires, and are capable of selling technical and innovative/new Electro-Mechanical products.
You will be supporting one or more sales channels; from business development for B2B (New Products), to direct to customers and E-Commerce channels for sales. Success in this position requires someone who is approachable, passionate about innovative and sustainable mobility solutions, with excellent interpersonal skills.

Day-to-Day Activities:

• Respond to telephone, email, chats, and website contact form inquiries from existing customers, prospective customers, and internal teams
• Greets and receives customers in a welcoming manner, and Responds to customers’ questions
• Assess customers needs/wants and provide assistance and information on product features
• Build productive trust relationships with customers and our community
• Resolve customer service or warranty requests by investigating problems; developing solutions; preparing reports; making recommendations to management by providing an outstanding customer service
• Obtain technical knowledge of installation and use of innovative mobility systems, such as Electrical Conversion Kits and Ebikes to respond to customers
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual analyses
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
• Documents sales by creating or updating customer profile records.
• Manage customer financial truncations and process payments

What you Bring:

• Previous Sales and Customer Service and Management experience in (E-Commerce, Retail)
• Ability to use competitive selling to position company products against direct and indirect competitors
• A positive and friendly attitude and motivation to help every customer find what they need, with the ability to work in a fast-paced environment
• Excellent communication, negotiation, analytical, and forecasting skills
• Computer and smartphone literacy for supervising customer ticketing systems (Zoho)
• A passion for bikes, micro-mobility, tech, and for reducing the environmental impact of the transportation industry
• Previous experience with electric bikes or scooters is a plus!
• Possess the highest ethical standards and a commitment to high-quality deliverables

Basic Qualifications:

• 3+ years of relevant technical sales experience, including new product launches in retail- preferably in a showroom, and E-Commerce
• Experience & desire to work in a team-oriented environment
• Solid bike riding skills & thorough understanding of road safety
• A background in supporting customers & answering questions in order to achieve sales goals
• Comfortable with disruptions and juggling multiple priorities
• A learning mentality and ability to assimilate & retain information quickly

While we sincerely appreciate every application, only candidates selected for an interview will be contacted. Envo Drive Systems is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, sexual orientation, gender, or age. If you need assistance or an accommodation due to a disability, please contact us.
Salary includes hourly rate and commissions, depending on the performance.

Go Green, Ride Clean, Get Lean

Reference ID: SL-GN-RTL-02
Expected start date: 2021-3-29
Job Types: Part-time or Full-Time hours; 30-40 per week; Weekends Felxibility

COVID-19 considerations: Our employees will be checking in every morning to ensure they are healthy; All our visitors are by appointment, and one by one. Masks are mandatory, in the office, store, and workshop, especially when keeping a prescribe physical distance is not possible

Job Description

Who We Are:

Envo Drive Systems is an innovative engineering and design company specializing in selling high-quality and top-performing, yet reasonably priced electrical mobility solutions such as Ebikes. We make e-mobility solutions for recreational enthusiasts, urban, and business commuters, and family cyclists.

We are seeking for an experienced and systemic Market Research Specialist to join our team. If you enjoy working in a collaborative environment, have a passion for innovation and mobility, experience in branding, market development, and have analytical mindset about marketing KPIs, and are looking to be a part of a growing and dynamic team, this might be the role for you!

At Envo, you are constantly encouraged to learn and grow and given lots of opportunities to push the boundaries of your expertise. You will also work on cool, environmentally friendly products, and showcase their technical aspects to customers and businesses.

What You Will Do:

As the Market Research Specialist, you are responsible for both Envo’s brand identity and market development and will be assisting with establishing Envo’s brand, from sales and marketing to client relationships aspects. This includes understanding the product Lifecycle, gathering, and prioritizing product and customer requirements, defining the product vision, and working closely with engineering executives at Envo to deliver winning products.

This role requires you to wear multiple hats, with both a sharp eye for analytics and a passion for brand, creativity, and storytelling. In addition, you are directly experienced in 7Ps marketing mix strategy model, understanding markets, and are capable of market development planning for technical and innovative/new Electro-Mechanical products especially Ebikes, E-motorcycles or related products. You must have enough technical knowledge to understand a product’s structure, composition, and applications. And also you are able to analyze market data and brand/position the product and have to predict costs and manage budgets.

The ideal candidate has a business mindset and nurtured early ideas in the past and turned them into tangible applications in electric (micro) mobility sector. You are motivated by ownership, want to work with a small and rapidly-growing team that shares similar values.

• Present information to develop key competition graphs
• Provide support for marketing research throughout range of initiatives
• Evaluate and interpret research results, formulate conclusions and suggestions
• Plan, execute and supervise marketing research projects
• Recommend solutions and identify marketing strategies to maintain competitive market benefits
• Research and analyze market trends to determine market needs
• Consult with and develop relations with marketing and product development teams plus operations to identify research needs and execute recommendations
• Conduct research to identify opportunities and confirm prime prospects for qualification criteria
• Work with key stakeholders to art-direct photoshoots, and video as needed, based on the target audience and company value propositions
• Highly analytical, with a quantitative-based approach to thinking
• Proposing sales objectives that align with consumer demand to reach sales goals
• Developing and implementing marketing campaigns related to Envo’s products, aligned with Marketing team
• Assess characteristics of products to be promoted and advise on the advertising needs
• Develop and implement advertising campaigns appropriate for print or electronic media
• Conduct public opinion and attitude surveys to identify the interests and concerns of key groups of clients
• Assist in establishing our brand to reach all of North America’s sustainable minded audience, and driving brand awareness, consideration and relevance amongst the target audiences
• Manage new product launch campaigns in cooperation with Marketing Manager
• Strong collaboration and coordination with Sales department

Basic Qualifications:

• A Bachelor’s degree in a relevant field with at least four years of industry experience
• Technical knowledge on Electro-Mechanical products
• Technical knowledge of Ebikes or related products is a plus
• A Master’s degree on marketing or MBA is a plus

Additional Traits we’re looking for:

To successfully complete your duties, you must possess several skills. These include both soft and hard skills and the following are the top skills that you are expected to have:

• Communication skills
• Technical expertise
• Research skills
• Analytical skills
• Interpersonal skills
• Marketing skills
• Strategic thinking
• Business Acumen

Why Working with Us:

• Competitive salary
• Performance-Based Commission
• Extended Health and Benefit Plan
• Friendly Environment
• Employee Discount

While we sincerely appreciate every application, only candidates selected for an interview will be contacted. Envo Drive Systems is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, sexual orientation, gender, or age. If you need assistance or accommodation due to a disability, please contact us.

GO Green, Ride Clean, Get Lean

Reference ID: HR-MK-SP-01
Job Types: Full-time
Salary: $24.00 per hour (Flexible based on the experience)
Expected start date: ASAP

COVID-19 considerations:
Our employees will be checking in every morning to ensure they are healthy;
All our visitors are by appointment, and one by one.
Masks are mandatory, in the office, store, and workshop, especially when keeping a prescribe physical distance is not possible